Privacy Policy

According to the General Data Protection Regulation, personal data is defined as:

“Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;”.

In order to provide you with the products and services we offer, it is necessary to collect personal data of the categories and for the purposes detailed above.
We guarantee that the information we collect and use is essential for this purpose and is not intended to invade your privacy.
For the purposes of communication with advertising and marketing intentions, “Eleven Trading” Ltd. will request additional consent from you.

In this privacy notice above, we detail the purposes and reasons for collecting and processing your personal data.

We will not sell your data to third parties, nor will we transfer it for the purpose of gaining any benefit.

“Eleven Trading” Ltd. may transfer your personal data to our service sub-suppliers who have entered into a contract with us.

All third parties who may receive your data are obliged to keep your data secure and use it only to fulfill the obligations undertaken to us. When they no longer need your data to fulfill these obligations, they will have detailed instructions for its destruction in accordance with the procedures established by “Eleven Trading” Ltd.

When we intend to transfer special (sensitive) personal data to a third party, we will do so only after we have received your consent (an exception will only exist if we are legally obliged to do otherwise).

“Eleven Trading” Ltd. processes (collects, stores, and uses) the information provided by you in a manner compatible with the requirements of the General Data Protection Regulation (GDPR). We will strive to keep the information accurate and up to date.

We will not store information about you longer than reasonably necessary to fulfill the specific purposes for which it was collected and of which you are notified here.

Some of the retention periods for information depend on legal obligations to keep documents and information for certain minimum periods

We will take all foreseeable technical and organizational measures to ensure the protection of your data from unauthorized access.

• Data is stored in premises protected by a security alarm system;
• Access to the administrative premises of “Eleven Trading” Ltd. is restricted – a controlled access system has been established; outsiders are admitted only after identification and with an escort from “Eleven Trading” Ltd.;
• There is an active video surveillance system on the territory of the administrative and commercial premises of “Eleven Trading” Ltd.
• Access to data in electronic form is stored in specialized software programs, with access granted only to the relevant responsible persons for whom separate accounts with a separate username and password have been created, known only to the respective responsible person;
• Frequent changes of access passwords have been established to achieve a higher level of data protection;
• Various procedures have been approved to guarantee security during the processing, storage, and destruction of data;
• Antivirus software and firewalls are installed on all computer devices; in case of inactivity of software programs containing data, access to them is automatically deactivated; every employee who works with a computer device enters a username and password to use it;
• Data on paper is stored in a locked cabinet, access to which is only available to the relevant responsible person;
• Data in online stores is protected by an SSL certificate (Secure Sockets Layer (SSL) is a protocol for enabling data encryption on the internet or intranet and for helping web page users confirm the owner of the website.)

“Eleven Trading” Ltd., at your request, is obliged to answer what information we store about you and how it is processed.

In case we have your personal data, you can request the following information:

• Contact details of the organization that processes or on whose behalf your data is processed. (In some cases, this may be a representative in the EU).
• The purposes of the processing;
• The legal basis for the processing;
• The relevant categories of personal data being processed;
• The recipients or categories of recipients to whom they have been or will be disclosed;
• Recipients in third countries or international organizations if there is a transfer of personal data to such, as well as guarantees that data security with them will be at least at the EU level;
• If the processing is based on the legitimate interests of “Eleven Trading” Ltd. or a third party, information about those interests.
• The intended period for which the personal data will be stored;
• Details of your rights to request rectification or erasure of personal data or restriction of processing of personal data, as well as to object to such processing;
• Information about your right to withdraw your consent at any time;
• Details of your right to lodge a complaint with a supervisory authority;
• Information on whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failure to provide such data.
• The source from which your personal data was collected, in cases where it was not collected directly from you.
• All details and information about the existence of automated decision-making, such as profiling, and any meaningful information about the logic involved in these operations, as well as the significance and expected consequences of such processing.